Service & Support You Can Trust
At Leo’s Alkaline Water, we stand behind every drop — and every machine. Whether you need routine maintenance, filter replacement, or hands-on assistance with your Kangen Water® system, our team is here to keep your Water flowing at its highest potential. From delivery support to on-site servicing, we make care and convenience part of the experience, so you can focus on what matters most — intentional hydration and peace of mind.
Machine Maintenance
& Deep Cleaning
​
-
Internal Cleaning: Periodic maintenance to prevent mineral buildup and ensure peak ionization performance.
-
Filter Replacement: Timely filter swaps to maintain water quality, with reminders and replacement scheduling.
-
pH & Flow Testing: Verification that your machine continues to produce the correct water levels and flow rates.
-
Descaling & Sanitization: Specialized cleaning to restore internal electrode plates and optimize longevity.
Installation & Setup
​
-
New System Installation: Professional setup for homes, offices, and wellness spaces.
-
Custom Faucet or Direct Line Connection: Adapt installations for kitchens, cafes, gyms, and farms.
-
Orientation & Demo: Step-by-step guidance to ensure you know how to use and maintain your machine properly.
Delivery System Support
-
Subscription Management: Help adjusting your Water delivery schedule, frequency, or jug count.
-
Equipment Swap & Repairs: Replacement of damaged or worn jugs, caps, and dispensers.
-
New Customer Setup: Assistance with onboarding new members of the “Water Fam,” ensuring smooth delivery integration.
Troubleshooting & Education
-
Video Tutorials: Quick how-tos for maintenance, filter changes, and troubleshooting common issues.
-
Live Support: Call, message, or schedule a visit for personalized assistance.
-
Water Education Resources: Access to blog posts, studies, and Water care guides to empower you with knowledge.
Sustainability & Reuse Program
-
Jug Exchange Program: Pick-up and refill system that reduces waste and supports eco-friendly hydration.
-
Service Recycling: Proper disposal and recycling of used filters and components.
Water Quality Testing & Calibration
Ensure your Water is performing at its peak potential with our in-person or at-home water testing and calibration services.
-
On-Site Water Testing: We measure pH, ORP, and mineral content to verify your system’s output quality.
-
System Calibration: Adjust machine settings for optimal ionization and energy efficiency.
-
Performance Reports: Receive a simple, visual summary of your Water quality results.
-
Preventive Care: Identify early signs of scale buildup or filter fatigue before they affect your water.